TERMS AND CONDITIONS

By using englishunderstoodacademy.com, you are agreeing to all Terms and Conditions which are listed below and our Privacy Policy.

On this page are the Terms and Conditions (“the Terms”) for https://englishunderstoodacademy.com (“the Site”, “this Site”) which belongs to the business name ‘English Understood’ with the Australian Business Number 6889 3687 284.

This business name is registered in the jurisdiction of Australia.

Please read the Terms before using this Site.

Terminology overview

The words “we”, “us” and “our” refer to English Understood with the Australian Business Number of 6889 3687 284. The words “you”, “user” and “your” refer to ALL users, visitors, customers and members of this Site and any other user for any purpose.

Service overview

English Understood Academy is an online English school which provides video lessons, resources, other content and an online community related to learning and speaking English (“the Service”). The service is for informational purposes only and not intended to be relied upon. Use of the Service is solely at your own risk and we do not take any responsibility for anything that happens, directly or indirectly from the result of you using the Service.

The Service we provide is limited to what is listed on this Site. We reserve the right to completely remove services at anytime and substitute services with services comparable in nature if necessary and we are not required to provide any notice to you.

Agreement

The use of the Service, our materials and all other services we provide is subject to the Terms which follow and which are on any page of this Site. These Terms apply to ALL users, visitors, customers and members of this Site. By using this Site, you hereby agree to ALL of the Terms (even if you have not read them). If you use the Service and this Site, you accept these Terms and agree to be bound by them. If you disagree with any of the Terms, you do not have permission to use the Service or this Site.


This website uses cookies. By using this Site, you agree to our cookie policy which can be found here in our Privacy Policy.

Basic terms of use

You must not use this website in any way which is illegal, fraudulent or harmful or in connection with any illegal, fraudulent or harmful activity.

You must not use this website to copy, host, publish or distribute any material which has or may have any spyware, computer viruses, trojans, keystroke loggers or any other malicious computer software.

You must not use this website in a way which causes or may cause damage to this Site or impairment to the accessibility of this Site.

You must not perform any data collecting activities on or in relation to this Site without our prior written consent.

You must not use this website to transmit unsolicited commercial communications.

You must not use this Site for any marketing purpose without our prior written consent.

You must not use any information from this Site or the Content from this Site for the purposes of teaching or assisting a person or persons to obtain knowledge, in any form in any environment without the prior written consent of English Understood.

We make no representation or warranty that the information and content provided on this Site is accurate, reliable, complete or error-free. We disclaim all liability for any inaccuracy, problem, error or lack of completeness of content on this Site.

Copyright notice

Unless otherwise stated, this Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, text, photographs, eBooks, videos, video lessons, downloadable resources, quizzes, ideas, products, images and graphics on this Site (hereon referred to as the “Content”) and service marks and the logos are owned or controlled by us or licensed to us and are protected by the relevant laws in all jurisdictions.

You are prohibited from copying, reproducing, distributing, modifying, displaying, performing or transmitting any of the Content of this Site for any purposes and nothing stated or implied in this agreement will allow you to have any right to do so.

You may use the services and Content contained within this Site solely for your own individual non-commercial and informational purposes only. Any other use which includes, but is not limited to, commercial purposes and helping or assisting a person or persons to obtain knowledge from the services and Content on this Site is strictly prohibited without the prior written consent of English Understood.

Creating an account

If you want to access the Service, you will need to create an account which requires you provide us with certain information about yourself. You agree that you will provide accurate information and your information will always be correct and up to date. You cannot provide any information apart from your own and you must not impersonate any person. You also must not use the Service if it breaks any laws in your jurisdiction.

You understand that if you provide false or inaccurate information, your account may be terminated along with your access to the Service.

You are responsible for maintaining the confidentiality of your password and accept responsibility for all activities that occur through your account. You must not give your password to any other person or entity. It is also your responsibility to notify us immediately if it becomes known to you that there has been unauthorized use of your account. You are able to change your password in the account section of your profile.

We reserve the right to edit your account details for any reason such as but not limited to having a name that may be offensive.

 

Community

The Service provides users access to an online community where users are able to community and interact with each other virtually. This community is to be a safe, friendly, supportive and positive place.

We reserve the right to immediately terminate your subscription and membership to the Service if we deem that any of your actions, comments, posts, photos or videos in the community are, but not limited to, inappropriate, unkind, hateful, sexual, offensive or negative in nature.

Asking teachers your questions

Inside the academy, there is a place where you can ask teachers your questions about English. This is ONLY for general questions about English. This is not a place where you can write something and teachers will correct it for you. This is not an editing service and teachers will not edit your work. If you ask a teacher to edit something for you, you will not receive a response. Also please note that we do not guarantee that we will reply to every question but we do our best to answer every question.

Purchases

If you wish to buy access to the Service, you may be required to provide certain information regarding payment including, but not limited to, your credit card number, the expiry date of your credit card, the security code on your credit card, your billing address and your name.

You warrant that you have the right to use that credit card, debit card or payment method and you also warrant that all information you provide to us is true and correct.

To facilitate payments and complete purchases, we may use third party services. By giving us your information, you give us the right to provide your information to these third parties to receive payment in accordance with our Privacy Policy.

Subscriptions

Using the Service requires you to be billed on a subscription basis. You will be billed on the same date on a recurring and periodic basis. Billing cycles are either monthly or yearly.

At the conclusion of every billing cycle, you will automatically be billed the same amount you were initially charged when you joined the Service. You subscription fee will never increase. 

For example, if you take out a monthly subscription on the 15th of March, you will be billed on the 15th day of every month. You will be continued to be billed until you cancel your subscription or we cancel it. You can cancel your subscription online in the account section of your profile or by contacting us.

If automatic billing fails for any reason, your subscription will be terminated and you will not be a
ble to access the Service.

Price changes

We reserve the right to change the prices and fees for our services at anytime without the requirement to provide any notification. If we change any price or fee, this will NOT affect current users. Current users will always be charged the same price that they were initially charged when they signed up for all billing cycles.

Should a user terminate their subscription for any reason or have their subscription terminated and then start a new subscription, that user will be charged the going rate at the time of rejoining. Users cannot resubscribe at the same price as their first purchase.

Refusing service

We reserve the right to refuse to provide the Service to any person or entity without the requirement to provide any reason. We also reserve the right to terminate accounts which are made by a person, entity, company or any other institution which offers a similar service to our own or accounts which are made directly or indirectly for the purpose of using the Service in a way that is not for individual non-commercial use.

Terminating accounts

We reserve the right to refuse to terminate any account at any time without the requirement to provide any reason and without the requirement to provide a refund of any amount.

Duration of access to the Service

Once payment is processed and received successfully, we will allow you to access the Service. In order to provide you the Service, you understand that we use third parties and software which are not under our control (web hosting, video hosting, plugins, etc). You agree and understand that no legal action may be taken for breach of contract if there are delays to you accessing the Service or certain parts of the Service are not available such as access to video lessons. We do our very best to ensure 24/7 access to the Service for all our members but we cannot and do not guarantee this in any way whatsoever.

We reserve the right to cease the Service or features in the Service without any notice. We will always make attempts to provide notice but this agreement does not require any notice.

If you have a yearly subscription, this will allow you to use the Service for one calendar year. If you fail to pay your yearly fee, you will not be able to access the Service after your calendar year has expired.

If you have a monthly subscription, this will allow you to use the Service for one calendar month. If you fail to pay your monthly fee, you will not able to access the Service after your calendar month has expired.

Cancellations

You may cancel your subscription at any time by going to your account page and following the prompts.

No partial refunds will be given for a cancellation before your billing cycle starts again.

It is your responsibility to ensure that you cancel your subscription if you no longer wish to access the Service and do not wish to continue being charged a monthly or yearly fee.

Refunds

We do not provide any refunds under any circumstances. This is because users receive an extensive amount of value for an extremely reasonable price and there is a video on the front page of the Site which shows what is inside the acadmey and what the Service provides. The Service is as is.

Warranty

The information provided on this Site and in the Content of this Site is for general informational purposes only. All information on this Site and in the Content of this Site is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on this Site or in the Content of this Site. Your use of this Site and the Content on this Site is solely at your own risk.

Accuracy of information

We attempt to ensure the accuracy of the information on this Site and in the Content of this Site. However, if an error or inaccurate piece of information is on this Site or in the Content of this Site, this Site reserves the right to correct any errors or omissions. This includes but is not limited to, changing information regarding to products, prices and promotions.

Errors and omissions excepted.

External links

This Site may contain third party websites and you may be sent to third party websites. We do not warrant, endorse, guarantee or assume responsibility for the accuracy or reliability of any information offered by third party website links through this Site. We also do not guarantee the safety or security of your information when you are using any third party website.

For more information about third party websites use your information, you must read their relevant policies.

We will not be a party to or in any way responsible for monitoring transactions between you and third party providers of products or services

Testimonials and results

This Site contains testimonials from real people about this Site and the Service it provides. These testimonials reflect the experiences of those users and their experiences.

We do not claim and do not assert that every user of this Site and the Service will have the same experience. Your individual results with this Site and the Service may vary.

We also cannot and do not guarantee that you will receive any benefits or results from this Site or the Service.

Breaches of the Terms

If you breach any of the Terms, this Site has the right to take action by, and not limited to, suspending your access to this Site, blocking computers using your IP address, contacting your internet service provider to request that they block your access to this site and/or bringing court proceedings against you.

Severability

If a provision of the Terms is deemed unenforceable by a competent court or competent legal authority, the remaining Terms and Conditions and Terms Of Service will remain in force.

Pricing

The prices on this Site are all listed in United States Dollars (USD).

Exclusion of liability

To the highest extent permitted by relevant laws we exclude and disclaim liability for any losses and expenses of any nature and howsoever arising including, but not limited to, any direct, indirect, special, punitive, general, incidental or consequential damages arising out of or in connection of using this Site, the Service, the Content on this Site, or any third party website with which this Site is connected. This limitation of liability applies whether the alleged liability is based civilly or criminally. Use of this Site, the Service and the Content is solely at your own risk.

Amendments

We may update or amend the Terms at any time with no notice to you or any user of this Site. Any updated Terms and Conditions will come into effect from the time this page is published with the new Terms and Conditions.

Law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with Australian Law and any disputes relating to the Terms are subject to the exclusive jurisdiction of the courts of Australia.

Disclaimer

The Service is provided as is. We do not provide any warranties of any kind, whether express or implied.

We do not warrant that the Service will function at all times and in all locations.

We do not warrant that any errors, omissions or mistakes will be fixed and corrected.

We do not warrant that your use of the Service will provide you any benefit.

We do not warrant that using the Service will be free of harmful things such as viruses.

Use of this Site is solely at your own risk

Privacy Policy

You can find our Privacy Policy here. Please note that part of the Terms include our Privacy Policy.

Cookie Policy

You can find our Cookie Policy in our Privacy Policy.

Whole agreement

The information on this page and in our Privacy Policy constitutes our complete Terms and Conditions.

Last updated

These Terms were last updated on Friday, 31 March, 2023.

Contact us

If you have any questions about the Terms or our Privacy Policy, you can contact us.